Do they know how to fix it?

Technology is wonderful….until it isn’t. The more complex it gets the more can go wrong. I have spent three days trying to resolve a problem with my cable, phone, internet, provider. Their system has become so complex that even the people who work for them don’t know what is going on.

The first person I dealt with was in the store. A very nice person who admitted that so much had been changed with their offerings that he was unsure about what channels were available with each plan. My husband was adamant about having certain channels and we were assured that they would be there. You guessed it…they weren’t. I had a very unhappy husband when he turned the TV on.

Next I got on a chat session with another agent who assured me that adding one premium channel would fix the problem. Ha! Didn’t happen.

The next morning I again chatted with an agent. In the meantime I had spent time on the web site searching for quite a while to access the channel line up so that I knew what had to be done. I told the agent what was necessary to fix the issue. He agreed but then wanted me to sign up for home security. The total would be less that I am paying now. Because of that I agreed. He made the changes and guess what? Still no channels!

This morning I again tackled the problem with another agent on chat and wrote out step by step what I wanted done. I didn’t give him a chance to decide. By this time I could work for the company. Finally what I needed was taken care of and we are all set.

It is amazing that things have become so complicated that even the people who work with them don’t know what is going on or how to fix things. I am reasonably tech savvy and wanted to just do the fixing for them.

My level of frustration was high after all of this and I took to gardening to reach a level of calm. Potting plants can sure remove tension!