Choose one of the following options

If anyone wonders why we use the internet to take care of things then this will help you to understand.

Today I called a Dr’s office. The first thing I got was a voice telling me that I had reached the ”Surgery Center” and to listen carefully to the options offered. The first option told me that if I was a physician to press one. The second offered to take me to the physician’s office where I could make an appointment. Ok, I pressed 2. A voice told me that my call would be answered in the order that it arrived. Fine. So I waited. Voices assured me that my call was important and that someone would be with me soon. This repetition went on for 6 minutes. Finally the phone started ringing. It seemed that someone would actually answer my call. Well…..maybe. The phone rang and rang and rang…………. I watched the clock. It had actually been ringing for 2 minutes when someone picked up.

call wait resize

This was not my first rodeo. I once called where I was born to get a copy of my birth certificate. That was after I discovered that the original was no longer acceptable. I called the number listed and I was given the multiple choice quiz again. I punched the number for birth certificates and got a nice lady who assured me that I could get a copy. All I had to do was mail a check with the request. I asked her for the address and was told that she didn’t have it. She couldn’t transfer me to the other department instead I had to dial in again and listen to the choices. Fine. After getting the address I had to dial in again to find out how much money to send. Each time I needed something I had to start over. It was a matter of “you can’t get there from here.”

Whenever possible I avoid calling. I email, text, chat, whatever but I don’t call unless it’s 911 for an ambulance.

2 thoughts on “Choose one of the following options

  1. As much as i resisted using the internet 25 years ago, i now resist using my phone thanks to all my experiences which were just like yours. All those times i waited on ‘ignore’, i could not ignore. Lol

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